At byKALLEVIG we are committed to a 30 days return.
How do I make a return?
If you wish to return an item that is no problem. We’re happy to offer a refund or an exchange, as long as it’s within the return period. You must return the item(s) to us within 30 days of receiving your order. Please note that we do not offer a free returns service. To make the return process as quick and smooth as possible, please follow the below steps:
1. Contact us via members area within 30 days of your delivery to let us know you would like to return or exchange as well as why you would like to do so.
2. Make sure you package your order the same way it was received and in the original boxes. If you have not kept the original boxes, it is your responsibility to make sure the products are re-boxed, we do not provide additional boxes. Items must not have been used or assembled in any way. Please write your order number on the outside.
3. Your item will be collected by the courier or you drop off the boxes yourself, we will then confirm once this is received on our end and the refund or exchange will be processed.
If an exchange is chosen we can often arrange for the collection and delivery to take place at the same time for smaller items. If a refund is chosen, this will be done within 7 working days of us receiving your return. We do not accept responsibility for items lost or damaged in transit back to us.
If you are returning your purchase by mail we recommend that you get proof of postage. We retains the right to refuse a refund on any item deemed not to be resalable.