Important Recall Notice for Our Valued ByKallevig Customers
At ByKallevig, our commitment to quality and customer satisfaction is paramount. We have identified an issue that necessitates a recall of one of our products. We understand the inconvenience this may cause and are dedicated to resolving this matter swiftly and efficiently.
Product Recall and Replacement Information
As part of our ongoing effort to ensure the highest standards of safety and quality, we are issuing a recall on some of our seats for office and dining chairs. This decision comes after discovering an upholstery fire hazard which could potentially affect the user experience.
What This Means for You:
To rectify this issue, we are offering a free replacement seat for your affected product/s. We appreciate your understanding and cooperation in this matter, and we apologize for any inconvenience this may cause.
Replacement Seat and Assembly:
- Receive Your Replacement: Your replacement seat will be shipped directly to you at no additional cost.
- Self-Assembly Required: Please note that the replacement seat will require self-assembly. We have designed the assembly process to be straightforward and user-friendly.
- Instruction Manual Provided: Along with your replacement seat, you will receive a detailed instruction manual. Please follow the instructions carefully to ensure proper assembly and safety of the product.
Steps to Receive Your Replacement
Contact Us: Please contact our customer service team at [email protected] to confirm your shipping address and arrange for your replacement seat to be sent to you.
- Assembly: Upon receiving your replacement seat, refer to the provided instruction manual for assembly instructions.
- Disposal of the Original Seat: Instructions for the safe disposal of the original seat will be included. We encourage you to follow these guidelines to ensure environmental responsibility.
Questions or Concerns?
Your satisfaction and safety are our top priorities. If you have any questions or concerns regarding this recall, the replacement process, or the assembly of your new seat, please do not hesitate to contact our customer support team at: [email protected]. We are here to assist you every step of the way.
Assembly guides
