Returns & Refunds
For us it is our customers that matter the most. And this is why we will always go an extra step to ensure total customer satisfaction. But if you are displeased with your order for whatever reason, we are still there to help out and try to make it right. If you have any complains and wish to return or refund an item, please do not hesitate to email us at firstname.lastname@example.org and our customer service team will provide you with all the relevant information regarding the initiation of a return.
As soon as the return product(s) arrive to our warehouse and we confirm they are in good condition, our team will issue a refund, minus a restocking fee equal to 15% of the purchase price. With confidence in the quality of our products, we also offer you to use this restocking fee towards the balance of your future order if you desire to do so.
Please note that the shipment of the return is to be independently arranged and the shipping costs covered by the customer. The returned items should be received at our warehouse within 30 days from the delivery date.
You are also welcome to drop off your returns at our warehouse and in that way avoid any shipping costs. Just like most return policies, ours also covers just the products that are in their original packaging and in the same condition that they have been delivered in. This means that products with any modifications or damages caused by improper use cannot be returned. Please note that Standard Shipping and White Glove Shipping charges from the original order are not refundable as they are provided by the carrier.
The refunds can be issued only via the original method used for the payment of the order. If the said method is no longer available, we would be happy to issue a store credit equal to the total amount of the refund.