{"id":87,"date":"2013-08-11T19:22:53","date_gmt":"2013-08-11T19:22:53","guid":{"rendered":"http:\/\/localhost:8888\/test\/?page_id=532"},"modified":"2026-03-17T13:02:24","modified_gmt":"2026-03-17T13:02:24","slug":"contact","status":"publish","type":"page","link":"https:\/\/bykallevig.com\/en\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"<div class=\"row\"  id=\"row-1338972333\">\n\n\t<div id=\"col-2120907905\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<iframe loading=\"lazy\" src=\"https:\/\/ennohelp.com\/dc_login.php?lang=en\" width=\"100%\"\" height=\"500px\" frameBorder=\"0\"><\/iframe><script>window.onmessage=function(e){if(e.data.hasOwnProperty(\"frameHeight\")){document.getElementsByTagName(\"iframe\")[0].height=e.data.frameHeight+20+\"px\";}}<\/script>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\n  <div class=\"banner has-hover\" id=\"banner-1546148103\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <div class=\"bg fill bg-fill \"><\/div>\n                                    \n                    <\/div>\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-674508621\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n<h1>Contact Us<\/h1>\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-674508621 {\n  width: 60%;\n}\n#text-box-674508621 .text-box-content {\n  font-size: 100%;\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1546148103 {\n  padding-top: 500px;\n}\n#banner-1546148103 .bg.bg-loaded {\n  background-image: url(https:\/\/bykallevig.com\/en\/wp-content\/uploads\/2020\/12\/contact-page-banner.jpg);\n}\n<\/style>\n  <\/div>\n\n\n<div class=\"row\"  id=\"row-239730006\">\n\t<div id=\"text-1100232171\" class=\"text\">\n\t\t\n<script type='text\/javascript'>jQuery(document).ready(function($) {\n     dt_tree_631576 = jQuery.parseJSON('{\\\"data\\\":{\\\"1\\\":{\\\"question\\\":\\\"Choose one of the options below\\\",\\\"type\\\":\\\"question\\\",\\\"subtext\\\":\\\"\\\",\\\"textlink\\\":\\\"\\\",\\\"info\\\":\\\"\\\",\\\"choices\\\":[{\\\"choice\\\":\\\"<svg viewBox=\\\\\\\"0 0 48 48\\\\\\\" width=\\\\\\\"48\\\\\\\" height=\\\\\\\"48\\\\\\\" fill=\\\\\\\"currentcolor\\\\\\\" aria-hidden=\\\\\\\"true\\\\\\\" role=\\\\\\\"img\\\\\\\"><path d=\\\\\\\"M24 0c13.255 0 24 10.745 24 24S37.255 48 24 48 0 37.255 0 24 10.745 0 24 0zm0 1C11.297 1 1 11.297 1 24s10.297 23 23 23 23-10.297 23-23S36.703 1 24 1zm-6 14.27l.707.706L15.677 19H27.5a6 6 0 01.225 11.996L27.5 31H19v-1h8.5a5 5 0 00.217-9.995L27.5 20H15.668l3.04 3.034-.708.706-4.243-4.235L18 15.27z\\\\\\\"><\/path><\/svg>Returns & Refund\\\",\\\"next\\\":\\\"8\\\"},{\\\"choice\\\":\\\"<span><img src=\\\\\\\"http:\/\/interiorna.com\/wp-content\/uploads\/2020\/12\/user-ruby-club-icon.svg\\\\\\\" width=\\\\\\\"48\\\\\\\" height=\\\\\\\"48\\\\\\\" class=\\\\\\\"ruby-user-icon\\\\\\\"><\/span><p>Members Area<\/p>\\\",\\\"next\\\":\\\"53\\\"},{\\\"choice\\\":\\\"<svg viewBox=\\\\\\\"0 0 48 48\\\\\\\" width=\\\\\\\"48\\\\\\\" height=\\\\\\\"48\\\\\\\" fill=\\\\\\\"currentcolor\\\\\\\" aria-hidden=\\\\\\\"true\\\\\\\" role=\\\\\\\"img\\\\\\\"><path d=\\\\\\\"M33.207 8L37.6 18.274 48 22.927v12.959h-5.242c-.254 2.668-2.482 4.754-5.193 4.754-2.71 0-4.939-2.086-5.193-4.754h-15.7c-.255 2.668-2.483 4.754-5.194 4.754-2.71 0-4.939-2.086-5.193-4.754H0V8h33.207zM11.478 31.111c-2.327 0-4.217 1.907-4.217 4.264 0 2.358 1.89 4.265 4.217 4.265s4.218-1.907 4.218-4.265c0-2.357-1.89-4.264-4.218-4.264zm26.087 0c-2.327 0-4.217 1.907-4.217 4.264 0 2.358 1.89 4.265 4.217 4.265s4.218-1.907 4.218-4.265c0-2.357-1.89-4.264-4.218-4.264zM32.521 9.053H1.043v25.78h5.245c.27-2.653 2.49-4.722 5.19-4.722s4.92 2.069 5.19 4.721h15.707c.27-2.652 2.49-4.721 5.19-4.721s4.92 2.069 5.19 4.721h4.202v-11.22l-10.154-4.543-4.282-10.016zm-10.11 4.814l4.663 4.662h.056v.056l.493.494-.493.492v.01h-.01l-4.662 4.663-.744-.745 3.917-3.918H8.348V18.53h17.249l-3.923-3.924.737-.738z\\\\\\\"><\/path><\/svg><p>Delivery queries<\/p>\\\",\\\"next\\\":\\\"56\\\"},{\\\"choice\\\":\\\"<svg viewBox=\\\\\\\"0 0 48 48\\\\\\\" width=\\\\\\\"48\\\\\\\" height=\\\\\\\"48\\\\\\\" fill=\\\\\\\"currentcolor\\\\\\\" aria-hidden=\\\\\\\"true\\\\\\\" role=\\\\\\\"img\\\\\\\"><path d=\\\\\\\"M46 6v36H2V6h44zm-1 7H3v28h42V13zM9 33.5a1 1 0 110 2 1 1 0 010-2zm31 .5v1H16v-1h24zM9 26.5a1 1 0 110 2 1 1 0 010-2zm31 .5v1H16v-1h24zM9 19.5a1 1 0 110 2 1 1 0 010-2zm31 .5v1H16v-1h24zm5-13H3v5h42V7z\\\\\\\"><\/path><\/svg>Place, change or cancel order\\\",\\\"next\\\":\\\"69\\\"},{\\\"choice\\\":\\\"<svg viewBox=\\\\\\\"0 0 48 48\\\\\\\" width=\\\\\\\"48\\\\\\\" height=\\\\\\\"48\\\\\\\" fill=\\\\\\\"currentcolor\\\\\\\" aria-hidden=\\\\\\\"true\\\\\\\" role=\\\\\\\"img\\\\\\\"><path d=\\\\\\\"M46 3v9h-2v33H4V12H2V3h44zm-3 9H5v32.056h38V12zm-4 28.207v1h-9v-1h9zM31.475 32l2.475 2.475-.707.707L32 33.938v4.787h-1v-4.837l-1.293 1.294-.707-.707L31.475 32zm6 0l2.475 2.475-.707.707L38 33.938v4.787h-1v-4.837l-1.293 1.294-.707-.707L37.475 32zM31 15.5a2.5 2.5 0 110 5H19a2.5 2.5 0 110-5zm0 1H19a1.5 1.5 0 000 3h12a1.5 1.5 0 000-3zM45 4H3v7h42V4z\\\\\\\"><\/path><\/svg>Product & stock information\\\",\\\"next\\\":\\\"86\\\"},{\\\"choice\\\":\\\"<svg viewBox=\\\\\\\"0 0 48 48\\\\\\\" width=\\\\\\\"48\\\\\\\" height=\\\\\\\"48\\\\\\\" fill=\\\\\\\"currentcolor\\\\\\\" aria-hidden=\\\\\\\"true\\\\\\\" role=\\\\\\\"img\\\\\\\"><path d=\\\\\\\"M24 1.5l24 45.308H0L24 1.5zm0 1.938L1.55 45.885h44.9L24 3.438zm0 33.139a1.154 1.154 0 110 2.308 1.154 1.154 0 010-2.308zm.462-19.385v14.77h-.924v-14.77h.924z\\\\\\\"><\/path><\/svg>Problems with a product\\\",\\\"next\\\":\\\"30\\\"},{\\\"choice\\\":\\\"<span><img src=\\\\\\\"http:\/\/interiorna.com\/wp-content\/uploads\/2020\/12\/question-1.svg\\\\\\\" width=\\\\\\\"48\\\\\\\" height=\\\\\\\"48\\\\\\\" class=\\\\\\\"ruby-user-icon\\\\\\\"><\/span><p>Something Else<\/p>\\\",\\\"next\\\":\\\"76\\\"}]},\\\"8\\\":{\\\"question\\\":\\\"Returns & refund\\\",\\\"type\\\":\\\"question\\\",\\\"subtext\\\":\\\"\\\",\\\"textlink\\\":\\\"\\\",\\\"info\\\":\\\"\\\",\\\"choices\\\":[{\\\"choice\\\":\\\"Ways to return or exchange an item\\\",\\\"next\\\":\\\"18\\\"},{\\\"choice\\\":\\\"Refunds for an item returned\\\",\\\"next\\\":\\\"21\\\"},{\\\"choice\\\":\\\"General policy questions\\\",\\\"next\\\":\\\"12\\\"}]},\\\"12\\\":{\\\"question\\\":\\\"General policy questions\\\",\\\"type\\\":\\\"answer\\\",\\\"subtext\\\":\\\"\\\",\\\"textlink\\\":\\\"\\\",\\\"info\\\":\\\"<section class=\\\\\\\"asnwer-section\\\\\\\">\\\\n<h3 class=\\'decision-tree-answer-heading\\'>Our refund policy explains our customer terms and conditions<\/h3>\\\\n<p>You have 30 days to return unwanted items that are unused and in their original condition (including box and shipping labels) with proof of purchase (i.e. order confirmation email).<\/p>\\\\n<\/section>\\\\n\\\\n<section class=\\\\\\\"asnwer-section\\\\\\\">\\\\n<h3 class=\\'decision-tree-answer-heading\\'>Detailed return information<\/h3>\\\\n<p>You can access all necessary information through our <a href=\\\\\\\"\/en\/members-are\\\\\\\">Members Area<\/a>, however before doing so please check if your item is eligible for a return.<\/p>\\\\n\\\\n<span class=\\\\\\\"button-wrapper\\\\\\\"><a href=\\\\\\\"\/en\/members-area\/\\\\\\\" class=\\\\\\\"button-main\\\\\\\">Log in to your account<\/a><\/span>\\\\n<\/section>\\\",\\\"choices\\\":[]},\\\"18\\\":{\\\"question\\\":\\\"Return conditions\\\",\\\"type\\\":\\\"answer\\\",\\\"subtext\\\":\\\"\\\",\\\"textlink\\\":\\\"\\\",\\\"info\\\":\\\"<section class=\\\\\\\"asnwer-section\\\\\\\">\\\\n<h3 class=\\'decision-tree-answer-heading\\'>Detailed return information<\/h3>\\\\n<p>You can access all necessary information through our <a href=\\\\\\\"\/en\/members-area\\\\\\\">Members Area<\/a>, however please note that you are only able to start the return process within 30 days of delivery.<\/p>\\\\n<\/section>\\\\n\\\\n<section class=\\\\\\\"asnwer-section\\\\\\\">\\\\n<h3 class=\\'decision-tree-answer-heading\\'>You can return items via post or courier service<\/h3>\\\\n<p>We recommend these services as they have been proven to be most cost efficient for our customers in the past.<\/p>\\\\n\\\\n<span class=\\\\\\\"button-wrapper\\\\\\\"><a href=\\\\\\\"\/en\/members-area\/\\\\\\\" class=\\\\\\\"button-main\\\\\\\">Log in to your account<\/a><\/span>\\\\n<\/section>\\\",\\\"choices\\\":[]},\\\"21\\\":{\\\"question\\\":\\\"Are you a new or an existing customer?\\\",\\\"type\\\":\\\"question\\\",\\\"subtext\\\":\\\"\\\",\\\"textlink\\\":\\\"\\\",\\\"info\\\":\\\"\\\",\\\"choices\\\":[{\\\"choice\\\":\\\"New Customer\\\",\\\"next\\\":\\\"24\\\"},{\\\"choice\\\":\\\"Existing Customer\\\",\\\"next\\\":\\\"27\\\"}]},\\\"24\\\":{\\\"question\\\":\\\"New Customer\\\",\\\"type\\\":\\\"answer\\\",\\\"subtext\\\":\\\"\\\",\\\"textlink\\\":\\\"\\\",\\\"info\\\":\\\"<section class=\\\\\\\"asnwer-section\\\\\\\">\\\\n<h3 class=\\'decision-tree-answer-heading\\'>Return policy<\/h3>\\\\n<p>We always wish our customers be fully satisfied with our products thus we offer a grace period of 30 days for you to test the product and fall in love with it, and if sadly that is not the case, you may initiate the return process. While testing the product make sure to keep the original packaging.<\/p>\\\\n<\/section>\\\\n\\\\n<section class=\\\\\\\"asnwer-section text-center contact-section\\\\\\\">\\\\n<h3 class=\\'decision-tree-answer-heading\\'>STILL NEED HELP?<\/h3>\\\\n<div>\\\\n<section class=\\\\\\\"contact-card\\\\\\\">\\\\n<h3>PHONE<\/h3>\\\\n<p>Speak to one of our Interior Design Specialist to help you decide which product would suit you the most.<\/p>\\\\n<p class=\\\\\\\"phone-number-box\\\\\\\"><a href=\\\\\\\"tel:+441258446737\\\\\\\">+441258446737<\/a><\/p>\\\\n<span class=\\\\\\\"working-time\\\\\\\">\\\\n<p>7 days a week<\/p>\\\\n<p>9am \u2013 2am<\/p>\\\\n<\/span>\\\\n<\/section>\\\\n<section class=\\\\\\\"contact-card\\\\\\\">\\\\n<h3> LIVE CHAT<\/h3>\\\\n<p class=\\\\\\\"bold\\\\\\\">Start chatting now<\/p>\\\\n<p>You have the live chat option always at your disposal in the bottom right corner of every page.<\/p>\\\\n<\/section>\\\\n<\/div>\\\\n<\/section>\\\",\\\"choices\\\":[]},\\\"27\\\":{\\\"question\\\":\\\"Existing Customer\\\",\\\"type\\\":\\\"answer\\\",\\\"subtext\\\":\\\"\\\",\\\"textlink\\\":\\\"\\\",\\\"info\\\":\\\"<section class=\\\\\\\"asnwer-section\\\\\\\">\\\\n<h3 class=\\'decision-tree-answer-heading\\'>Looking to return your item?<\/h3>\\\\n<p>If you are looking to initiate a return and less than 30 days have passed your item is fully eligible for a return. As per our policy, we do not organize the return ourselves but we do recommend a local courier service as it is usually the most economic option. We also kindly ask you to make sure your item is returned in the original box\/packaging. Once your item has been sent we also kindly remind you to send us the tracking details of your item so we can keep track of the whole process. You can submit all the details through our <a href=\\\\\\\"\/en\/members-area\\\\\\\">Members Area<\/a>. After our warehouse has confirmed the return of your products our Finance department will issue a refund which will take around 5-7 working days to appear back to your original payment method.<\/p>\\\\n\\\\n<span class=\\\\\\\"button-wrapper\\\\\\\"><a href=\\\\\\\"\/en\/members-area\/\\\\\\\" class=\\\\\\\"button-main\\\\\\\">Log in to your account<\/a><\/span>\\\\n<\/section>\\\\n\\\\n<section class=\\\\\\\"asnwer-section text-center contact-section\\\\\\\">\\\\n<h3 class=\\'decision-tree-answer-heading\\'>STILL NEED HELP?<\/h3>\\\\n\\\\n<div>\\\\n<section class=\\\\\\\"contact-card\\\\\\\">\\\\n<h3>PHONE<\/h3>\\\\n<p>Speak to one of our Experts and have your order number ready, if you have one.<\/p>\\\\n<p class=\\\\\\\"phone-number-box\\\\\\\"><a href=\\\\\\\"tel:+441258446737\\\\\\\">+441258446737<\/a><\/p>\\\\n<span class=\\\\\\\"working-time\\\\\\\">\\\\n<p>7 days a week<\/p>\\\\n<p>9am \u2013 2am<\/p>\\\\n<\/span>\\\\n<\/section>\\\\n\\\\n<section class=\\\\\\\"contact-card\\\\\\\">\\\\n<h3> LIVE CHAT<\/h3>\\\\n<p class=\\\\\\\"bold\\\\\\\">Start chatting now<\/p>\\\\n<p>You have the live chat option always at your disposal in the bottom right corner of every page.<\/p>\\\\n<\/section>\\\\n<\/div>\\\\n\\\\n<\/section>\\\",\\\"choices\\\":[]},\\\"30\\\":{\\\"question\\\":\\\"Choose your product category\\\",\\\"type\\\":\\\"question\\\",\\\"subtext\\\":\\\"\\\",\\\"textlink\\\":\\\"\\\",\\\"info\\\":\\\"\\\",\\\"choices\\\":[{\\\"choice\\\":\\\"Furniture\\\",\\\"next\\\":\\\"34\\\"},{\\\"choice\\\":\\\"Lighting\\\",\\\"next\\\":\\\"47\\\"},{\\\"choice\\\":\\\"Accessory\\\",\\\"next\\\":\\\"50\\\"}]},\\\"34\\\":{\\\"question\\\":\\\"What are you having trouble with?\\\",\\\"type\\\":\\\"question\\\",\\\"subtext\\\":\\\"\\\",\\\"textlink\\\":\\\"\\\",\\\"info\\\":\\\"\\\",\\\"choices\\\":[{\\\"choice\\\":\\\"Assembly\\\",\\\"next\\\":\\\"38\\\"},{\\\"choice\\\":\\\"Damage\\\",\\\"next\\\":\\\"41\\\"},{\\\"choice\\\":\\\"Minor faults\\\",\\\"next\\\":\\\"44\\\"}]},\\\"38\\\":{\\\"question\\\":\\\"Problems with Assembly\\\",\\\"type\\\":\\\"answer\\\",\\\"subtext\\\":\\\"\\\",\\\"textlink\\\":\\\"\\\",\\\"info\\\":\\\"<section class=\\\\\\\"asnwer-section\\\\\\\">\\\\n<h3 class=\\'decision-tree-answer-heading\\'>Exciting \\\\n updates pending.<\/h3>\\\\n<p>We are currently working on adding all assembly instructions to our Members Area.<\/p>\\\\n\\\\n<span class=\\\\\\\"button-wrapper\\\\\\\"><a href=\\\\\\\"\/en\/members-area\/\\\\\\\" class=\\\\\\\"button-main\\\\\\\">Log in to your account<\/a><\/span>\\\\n<\/section>\\\",\\\"choices\\\":[]},\\\"41\\\":{\\\"question\\\":\\\"Problems with damaged product\\\",\\\"type\\\":\\\"answer\\\",\\\"subtext\\\":\\\"\\\",\\\"textlink\\\":\\\"\\\",\\\"info\\\":\\\"<section class=\\\\\\\"asnwer-section text-center\\\\\\\">\\\\n<h3 class=\\'decision-tree-answer-heading\\'>Did your product arrived damaged?<\/h3>\\\\n<p>We are very sorry that your product arrived damaged as it is definitely not a standard.  You can file a claim through our <a href=\\\\\\\"\/en\/members-area\\\\\\\">Members Area<\/a> and we will make sure that your issue is solved in the shortest time possible.<\/p>\\\\n\\\\n<span class=\\\\\\\"button-wrapper\\\\\\\"><a href=\\\\\\\"\/en\/members-area\/\\\\\\\" class=\\\\\\\"button-main\\\\\\\">Log in to your account<\/a><\/span>\\\\n<\/section>\\\\n\\\\n\\\\n<section class=\\\\\\\"asnwer-section text-center contact-section section-full-width\\\\\\\">\\\\n<h3 class=\\'decision-tree-answer-heading\\'>Escalated complaint process<\/h3>\\\\n<p>We hope you\u2019re pleased with any purchase you\u2019ve made or service you\u2019ve received from us. If you feel your claim hasn\u2019t been resolved through the Members Area please contact our Director of Client Services by email, and your case will be thoroughly investigated.<\/p>\\\\n<div>\\\\n<section class=\\\\\\\"contact-card\\\\\\\">\\\\n<h3>EMAIL<\/h3>\\\\n<p>Speak to our Director of Client Services<\/p>\\\\n<p class=\\\\\\\"phone-number-box\\\\\\\"><a href=\\\\\\\"mailto:Director_of_Client_Services@bykallevig.com\\\\\\\">Director_of_Client_Services@bykallevig.com<\/a><\/p>\\\\n<span class=\\\\\\\"working-time\\\\\\\">\\\\n<p>Available<\/p>\\\\n<p class=\\\\\\\"bold\\\\\\\">Always<\/p>\\\\n<\/span>\\\\n<\/section>\\\\n<\/div>\\\\n<\/section>\\\",\\\"choices\\\":[]},\\\"44\\\":{\\\"question\\\":\\\"Problems with minor faults\\\",\\\"type\\\":\\\"answer\\\",\\\"subtext\\\":\\\"\\\",\\\"textlink\\\":\\\"\\\",\\\"info\\\":\\\"<section class=\\\\\\\"asnwer-section\\\\\\\">\\\\n<h3 class=\\'decision-tree-answer-heading\\'>Are you having any minor faults with our product?<\/h3>\\\\n<p>We are very sorry that your product arrived less than perfect as we always strive to achieve perfection. You can file a claim through our <a href=\\\\\\\"\/en\/members-area\\\\\\\">Members Area<\/a> and we will make sure that your issue is solved in the shortest time possible.<\/p>\\\\n<p>Please be advised that we reserve the right to decline \\\\n claims which do not impede with the functionality of our products.<\/p>\\\\n\\\\n<span class=\\\\\\\"button-wrapper\\\\\\\"><a href=\\\\\\\"\/en\/members-area\/\\\\\\\" class=\\\\\\\"button-main\\\\\\\">Log in to your account<\/a><\/span>\\\\n<\/section>\\\",\\\"choices\\\":[]},\\\"47\\\":{\\\"question\\\":\\\"Electrical problems\\\",\\\"type\\\":\\\"answer\\\",\\\"subtext\\\":\\\"\\\",\\\"textlink\\\":\\\"\\\",\\\"info\\\":\\\"<section class=\\\\\\\"asnwer-section\\\\\\\">\\\\n<h3 class=\\'decision-tree-answer-heading\\'>Do you have electrical problems with your product?<\/h3>\\\\n<p>If you are having problems installing our lamps please consult with an electrician and if the problem persists you can file a claim through our <a href=\\\\\\\"\/en\/members-area\\\\\\\">Members Area<\/a>.<\/p>\\\\n\\\\n<span class=\\\\\\\"button-wrapper\\\\\\\"><a href=\\\\\\\"\/en\/members-area\/\\\\\\\" class=\\\\\\\"button-main\\\\\\\">Log in to your account<\/a><\/span>\\\\n<\/section>\\\",\\\"choices\\\":[]},\\\"50\\\":{\\\"question\\\":\\\"Problems with Accessory\\\",\\\"type\\\":\\\"answer\\\",\\\"subtext\\\":\\\"\\\",\\\"textlink\\\":\\\"\\\",\\\"info\\\":\\\"<section class=\\\\\\\"asnwer-section\\\\\\\">\\\\n<h3 class=\\'decision-tree-answer-heading\\'>Struggling \\\\n with your accessories?<\/h3>\\\\n<p>If you are having problems with our accessories please make sure to double check if you have installed it properly. If the problem persists you can file a claim through our <a href=\\\\\\\"\/en\/members-area\\\\\\\">Members Area<\/a>.<\/p>\\\\n\\\\n<span class=\\\\\\\"button-wrapper\\\\\\\"><a href=\\\\\\\"\/en\/members-area\/\\\\\\\" class=\\\\\\\"button-main\\\\\\\">Log in to your account<\/a><\/span>\\\\n<\/section>\\\",\\\"choices\\\":[]},\\\"53\\\":{\\\"question\\\":\\\"Your membership card can be accessed online\\\",\\\"type\\\":\\\"answer\\\",\\\"subtext\\\":\\\"\\\",\\\"textlink\\\":\\\"\\\",\\\"info\\\":\\\"<section class=\\\\\\\"asnwer-section\\\\\\\">\\\\n<h3 class=\\'decision-tree-answer-heading\\'>What is byKALLEVIG Members Area Membership?<\/h3>\\\\n<p>Introducing byKALLEVIG Members Area, members club for existing customers only. Benefits:\\\\n<ul class=\\\\\\\"faq-list full-width\\\\\\\">\\\\n<li>Access to Customer Service Experts who will personally manage all your orders<\/li>\\\\n<li>Easily update your order and delivery information<\/li>\\\\n<li>Track your order easily and for free 24 hours a day<\/li>\\\\n<li>Free cancellation of your order<\/li>\\\\n<li>Create Claims if your order had issues in transit<\/li>\\\\n<li>Get ready for our rewards system (COMING SOON)<\/li>\\\\n<li>Early access to sales and promos (Enjoy exclusive access to special promotions and sales throughout the year)<\/li>\\\\n<li>Early access to new product releases (Enjoy exclusive access to shop new products and collections before it\u2019s available to the public)<\/li>\\\\n<\/ul>\\\\n<\/p>\\\\n<span class=\\\\\\\"button-wrapper\\\\\\\"><a href=\\\\\\\"\/en\/members-area\/\\\\\\\" class=\\\\\\\"button-main\\\\\\\">LOGIN NOW<\/a><\/span>\\\\n<\/section>\\\",\\\"choices\\\":[]},\\\"56\\\":{\\\"question\\\":\\\"Want to know more about your delivery?\\\",\\\"type\\\":\\\"question\\\",\\\"subtext\\\":\\\"\\\",\\\"textlink\\\":\\\"\\\",\\\"info\\\":\\\"\\\",\\\"choices\\\":[{\\\"choice\\\":\\\"Track my Order\\\",\\\"next\\\":\\\"60\\\"},{\\\"choice\\\":\\\"How can I change my delivery address?\\\",\\\"next\\\":\\\"63\\\"},{\\\"choice\\\":\\\"Can I arrange my delivery?\\\",\\\"next\\\":\\\"66\\\"}]},\\\"60\\\":{\\\"question\\\":\\\"Track my Order\\\",\\\"type\\\":\\\"answer\\\",\\\"subtext\\\":\\\"\\\",\\\"textlink\\\":\\\"\\\",\\\"info\\\":\\\"<section class=\\\\\\\"asnwer-section\\\\\\\">\\\\n<h3 class=\\'decision-tree-answer-heading\\'>How do I track my order?<\/h3>\\\\n<p>To find out the status of your order by logging into your Members Area account.<\/p>\\\\n<p>If you are having trouble logging into the page, please double check if you\\'ve entered the exact details, and be advised that the system is case sensitive thus you are required to enter the details as they were at the order placement stage. You may need to verify these details in your order confirmation email.<\/p>\\\\n<span class=\\\\\\\"button-wrapper\\\\\\\"><a href=\\\\\\\"\/en\/members-area\/\\\\\\\" class=\\\\\\\"button-main\\\\\\\">Track my order<\/a><\/span>\\\\n<\/section>\\\",\\\"choices\\\":[]},\\\"63\\\":{\\\"question\\\":\\\"Change my delivery address\\\",\\\"type\\\":\\\"answer\\\",\\\"subtext\\\":\\\"\\\",\\\"textlink\\\":\\\"\\\",\\\"info\\\":\\\"<section class=\\\\\\\"asnwer-section text-center\\\\\\\">\\\\n<svg viewBox=\\\\\\\"0 0 48 48\\\\\\\" width=\\\\\\\"48\\\\\\\" height=\\\\\\\"48\\\\\\\" fill=\\\\\\\"currentcolor\\\\\\\" aria-hidden=\\\\\\\"true\\\\\\\" role=\\\\\\\"img\\\\\\\" class=\\\\\\\"clock-icon\\\\\\\"><path d=\\\\\\\"M24 0c13.255 0 24 10.745 24 24S37.255 48 24 48 0 37.255 0 24 10.745 0 24 0zm0 1C11.297 1 1 11.297 1 24s10.297 23 23 23 23-10.297 23-23S36.703 1 24 1zm0 5v19.389L38.222 33.6l-.5.866L23.06 26H23V6h1z\\\\\\\"><\/path><\/svg>\\\\n<h3 class=\\'decision-tree-answer-heading\\'>You have a short window of time to change your delivery address.<\/h3>\\\\n<p>Please note that your delivery address can only be changed prior to shipping. There is an easy way to process this request. We make sure our customer experience is super user friendly, thus you can just log into our <a href=\\\\\\\"\/en\/members-area\\\\\\\">Members Area<\/a> and enter your new delivery address, it\\'s that simple.<\/p>\\\\n<span class=\\\\\\\"button-wrapper\\\\\\\"><a href=\\\\\\\"\/en\/members-area\/\\\\\\\" class=\\\\\\\"button-main\\\\\\\">LOGIN<\/a><\/span>\\\\n<\/section>\\\",\\\"choices\\\":[]},\\\"66\\\":{\\\"question\\\":\\\"Arrange my delivery\\\",\\\"type\\\":\\\"answer\\\",\\\"subtext\\\":\\\"\\\",\\\"textlink\\\":\\\"\\\",\\\"info\\\":\\\"<section class=\\\\\\\"asnwer-section\\\\\\\">\\\\n<h3 class=\\'decision-tree-answer-heading\\'>Can I arrange the delivery date?<\/h3>\\\\n<p>For shipment and delivery service we are putting our trust with our wonderful partner courier Parcel Force, thus we are unable to guarantee the exhaust delivery date, however we do offer tracking services so you will be able to follow your delivery on the way. Additionally, we are able to offer a set shipping date after which your products will be delivered within 3-5 working days.<\/p>\\\\n<\/section>\\\\n\\\\n<section class=\\\\\\\"asnwer-section\\\\\\\">\\\\n<h3 class=\\'decision-tree-answer-heading\\'>How do I organize the delivery with the courier?<\/h3>\\\\n<p>Our partner Parcel Force will attempt delivery as soon as possible. If the delivery attempt is unfortunately not successful the courier will leave a note at your door and you can coordinate the most appropriate time for you to receive the parcel. The items will be stored in your local depot for a future delivery date, and you will have around 30 days to set up this new delivery however after that period the items are returned to us.<\/p>\\\\n<\/section>\\\",\\\"choices\\\":[]},\\\"69\\\":{\\\"question\\\":\\\"Place, change or cancel order\\\",\\\"type\\\":\\\"question\\\",\\\"subtext\\\":\\\"\\\",\\\"textlink\\\":\\\"\\\",\\\"info\\\":\\\"\\\",\\\"choices\\\":[{\\\"choice\\\":\\\"Can I change my product?\\\",\\\"next\\\":\\\"74\\\"},{\\\"choice\\\":\\\"Canceling my order\\\",\\\"next\\\":\\\"77\\\"},{\\\"choice\\\":\\\"Product I want is no longer available\\\",\\\"next\\\":\\\"80\\\"},{\\\"choice\\\":\\\"I\u2019m having issues checking out\\\",\\\"next\\\":\\\"83\\\"}]},\\\"74\\\":{\\\"question\\\":\\\"Change my product\\\",\\\"type\\\":\\\"answer\\\",\\\"subtext\\\":\\\"\\\",\\\"textlink\\\":\\\"\\\",\\\"info\\\":\\\"<section class=\\\\\\\"asnwer-section\\\\\\\">\\\\n<h3 class=\\'decision-tree-answer-heading\\'>There is only a small window of opportunity for you to correct this.<\/h3>\\\\n<p>If you have ordered the wrong product you can always cancel the order, however, you can only do this before the items from your order are shipped. After you cancel the order, you will receive a refund and you can go through the order placing process again. To start this process and continue your shopping experience, please log into your <a href=\\\\\\\"\/en\/members-area\\\\\\\">Members Area account<\/a> and proceed. Once you\u2019re done we urge you to place your order with the right products to avoid any possible delivery delays.<\/p>\\\\n<span class=\\\\\\\"button-wrapper\\\\\\\"><a href=\\\\\\\"\/en\/members-area\/\\\\\\\" class=\\\\\\\"button-main\\\\\\\">Log in to your account<\/a><\/span>\\\\n<section>\\\",\\\"choices\\\":[]},\\\"76\\\":{\\\"question\\\":\\\"Are you a new or existing customer?\\\",\\\"type\\\":\\\"question\\\",\\\"subtext\\\":\\\"\\\",\\\"textlink\\\":\\\"\\\",\\\"info\\\":\\\"\\\",\\\"choices\\\":[{\\\"choice\\\":\\\"New Customer\\\",\\\"next\\\":\\\"79\\\"},{\\\"choice\\\":\\\"Existing Customer\\\",\\\"next\\\":\\\"82\\\"}]},\\\"77\\\":{\\\"question\\\":\\\"Cancel Order\\\",\\\"type\\\":\\\"answer\\\",\\\"subtext\\\":\\\"\\\",\\\"textlink\\\":\\\"\\\",\\\"info\\\":\\\"<section class=\\\\\\\"asnwer-section\\\\\\\">\\\\n<h3 class=\\'decision-tree-answer-heading\\'>You have a short time to cancel<\/h3>\\\\n<p>You may be able to cancel depending on the status of your order.<\/p>\\\\n<p>To check, sign in to your Members Area account or view the order details from your order confirmation email. If the option to cancel is available, it will appear under \u2018Cancel order\u2019 in the selection menu.<\/p>\\\\n<\/section>\\\\n\\\\n<section class=\\\\\\\"asnwer-section\\\\\\\">\\\\n<h3 class=\\'decision-tree-answer-heading\\'>Can\u2019t cancel your order?<\/h3>\\\\n<p>If the option doesn\u2019t appear, unfortunately it\u2019s too late to cancel and your order will be dispatched as scheduled.\\\\n<\/p>\\\\n<p>If unwanted items are on their way, you can:\\\\n<ul class=\\\\\\\"faq-list full-width\\\\\\\">\\\\n<li>Refuse the delivery when the delivery is attempted and your order will be refunded.<\/li>\\\\n<li>Return unwanted items from the delivery up to 30 days after purchase. Find out how to make a return by going to the Members Area and choosing the \u201cReturns\u201d option<\/li>\\\\n<\/ul>\\\\n<\/p>\\\\n<\/section>\\\\n\\\\n<section class=\\\\\\\"asnwer-section text-center contact-section\\\\\\\">\\\\n<h3 class=\\'decision-tree-answer-heading\\'>STILL NEED HELP?<\/h3>\\\\n\\\\n<div>\\\\n<section class=\\\\\\\"contact-card\\\\\\\">\\\\n<h3>PHONE<\/h3>\\\\n<p>Speak to one of our Experts and have your order number ready, if you have one.<\/p>\\\\n<p class=\\\\\\\"phone-number-box\\\\\\\"><a href=\\\\\\\"tel:+441258446737\\\\\\\">+441258446737<\/a><\/p>\\\\n<span class=\\\\\\\"working-time\\\\\\\">\\\\n<p>7 days a week<\/p>\\\\n<p>9am \u2013 2am<\/p>\\\\n<\/span>\\\\n<\/section>\\\\n\\\\n<section class=\\\\\\\"contact-card\\\\\\\">\\\\n<h3> LIVE CHAT<\/h3>\\\\n<p class=\\\\\\\"bold\\\\\\\">Start chatting now<\/p>\\\\n<p>You have the live chat option always at your disposal in the bottom right corner of every page.<\/p>\\\\n<\/section>\\\\n<\/div>\\\\n\\\\n<\/section>\\\",\\\"choices\\\":[]},\\\"79\\\":{\\\"question\\\":\\\"New Customer Answer\\\",\\\"type\\\":\\\"answer\\\",\\\"subtext\\\":\\\"\\\",\\\"textlink\\\":\\\"\\\",\\\"info\\\":\\\"<section class=\\\\\\\"asnwer-section text-center contact-section section-full-width\\\\\\\">\\\\n<h3 class=\\'decision-tree-answer-heading\\'>STILL NEED HELP?<\/h3>\\\\n<div>\\\\n<section class=\\\\\\\"contact-card\\\\\\\">\\\\n<h3>PHONE<\/h3>\\\\n<p>Speak to one of our Interior Design Specialist to help you decide which product would suit you the most.<\/p>\\\\n<p class=\\\\\\\"phone-number-box\\\\\\\"><a href=\\\\\\\"tel:+441258446737\\\\\\\">+441258446737<\/a><\/p>\\\\n<span class=\\\\\\\"working-time\\\\\\\">\\\\n<p>7 days a week<\/p>\\\\n<p>9am \u2013 2am<\/p>\\\\n<\/span>\\\\n<\/section>\\\\n<\/div>\\\\n<\/section>\\\",\\\"choices\\\":[]},\\\"80\\\":{\\\"question\\\":\\\"Product I want is no longer available\\\",\\\"type\\\":\\\"answer\\\",\\\"subtext\\\":\\\"\\\",\\\"textlink\\\":\\\"\\\",\\\"info\\\":\\\"<section class=\\\\\\\"asnwer-section\\\\\\\">\\\\n<h3 class=\\'decision-tree-answer-heading\\'>I wasn\u2019t sure if I wanted to purchase a product, and now it\u2019s gone from the website, can I still order it?<\/h3>\\\\n<p>Due to a high volume of orders at this time, sometimes products run out of stock and are therefore temporarily removed from the website, but do not worry, we make sure that our most popular products are always available for our loyal customers, so you can subscribe to our newsletter and will be kept up to date with all changes, restocks and special offers, you can do so by scrolling down and entering your email address to subscribe..<\/p>\\\\n<\/section>\\\",\\\"choices\\\":[]},\\\"82\\\":{\\\"question\\\":\\\"Existing Customer Answer\\\",\\\"type\\\":\\\"answer\\\",\\\"subtext\\\":\\\"\\\",\\\"textlink\\\":\\\"\\\",\\\"info\\\":\\\"<section class=\\\\\\\"asnwer-section text-center\\\\\\\">\\\\n<h3 class=\\'decision-tree-answer-heading\\'>Members Area<\/h3>\\\\n<p>You can always login to your <a href=\\\\\\\"\/en\/members-area\/\\\\\\\">Members Area account<\/a> and get special help from our customer support team, dedicated only for our members.<\/p>\\\\n\\\\n<span class=\\\\\\\"button-wrapper\\\\\\\"><a href=\\\\\\\"\/en\/members-area\/\\\\\\\" class=\\\\\\\"button-main\\\\\\\">Log in to your account<\/a><\/span>\\\\n<\/section>\\\",\\\"choices\\\":[]},\\\"83\\\":{\\\"question\\\":\\\"I\u2019m having issues checking out\\\",\\\"type\\\":\\\"answer\\\",\\\"subtext\\\":\\\"\\\",\\\"textlink\\\":\\\"\\\",\\\"info\\\":\\\"<section class=\\\\\\\"asnwer-section\\\\\\\">\\\\n<h3 class=\\'decision-tree-answer-heading\\'>My order is not going through, what can I do?<\/h3>\\\\n<p>We\u2019re sorry to hear you\u2019re having these issues. Please double check your contact, delivery and payment information as this is the most common cause of your order not processing straight away.\\\\n<ul class=\\\\\\\"faq-list\\\\\\\">\\\\n<li>Incorrect CVV code<\/li>\\\\n<li>Phone number format<\/li>\\\\n<li>Postcode doesn\u2019t match the delivery address<\/li>\\\\n<li>E-mail address has a comma instead of a point<\/li>\\\\n<\/ul>\\\\n<\/p>\\\\n<p>Try using a different card as your bank may have put a temporary limit for online purchases. Your cart is only active for 20 minutes, after which you lose your reservation, so if the issue is not resolved within this period we urge you to contact us via phone or chat straight away.<\/p>\\\\n<\/section>\\\\n\\\\n<section class=\\\\\\\"asnwer-section text-center contact-section\\\\\\\">\\\\n<h3 class=\\'decision-tree-answer-heading\\'>STILL NEED HELP?<\/h3>\\\\n\\\\n<div>\\\\n<section class=\\\\\\\"contact-card\\\\\\\">\\\\n<h3>PHONE<\/h3>\\\\n<p>Speak to one of our Experts and have your order number ready, if you have one.<\/p>\\\\n<p class=\\\\\\\"phone-number-box\\\\\\\"><a href=\\\\\\\"tel:+441258446737\\\\\\\">+441258446737<\/a><\/p>\\\\n<span class=\\\\\\\"working-time\\\\\\\">\\\\n<p>7 days a week<\/p>\\\\n<p>9am \u2013 2am<\/p>\\\\n<\/span>\\\\n<\/section>\\\\n\\\\n<section class=\\\\\\\"contact-card\\\\\\\">\\\\n<h3> LIVE CHAT<\/h3>\\\\n<p class=\\\\\\\"bold\\\\\\\">Start chatting now<\/p>\\\\n<p>You have the live chat option always at your disposal in the bottom right corner of every page.<\/p>\\\\n<\/section>\\\\n<\/div>\\\\n\\\\n<\/section>\\\",\\\"choices\\\":[]},\\\"86\\\":{\\\"question\\\":\\\"You can check online stock while browsing our website\\\",\\\"type\\\":\\\"answer\\\",\\\"subtext\\\":\\\"\\\",\\\"textlink\\\":\\\"\\\",\\\"info\\\":\\\"<section class=\\\\\\\"asnwer-section\\\\\\\">\\\\n<h3 class=\\'decision-tree-answer-heading\\'>You can check online stock while browsing our website<\/h3>\\\\n<p>Stock information for items available to purchase online can be viewed below the \\'Add to basket\\' button. Please note that our stock availability changes due to a high volume of sales and delivery time can vary based on that.<\/p>\\\\n<\/section>\\\\n<section class=\\\\\\\"asnwer-section\\\\\\\">\\\\n<h3 class=\\'decision-tree-answer-heading\\'>You can check the estimated delivery time<\/h3>\\\\n<p>The approximate arrival of our products to your front door can also be viewed below the \\'Add to basket\\' button. As we use a third party courier service this time can vary up to 5 days maximum.<\/p>\\\\n<\/section>\\\",\\\"choices\\\":[]}},\\\"index\\\":{\\\"0\\\":\\\"1\\\",\\\"1\\\":\\\"8\\\",\\\"2\\\":\\\"12\\\",\\\"3\\\":\\\"18\\\",\\\"4\\\":\\\"21\\\",\\\"5\\\":\\\"24\\\",\\\"6\\\":\\\"27\\\",\\\"7\\\":\\\"30\\\",\\\"8\\\":\\\"34\\\",\\\"9\\\":\\\"38\\\",\\\"10\\\":\\\"41\\\",\\\"11\\\":\\\"44\\\",\\\"12\\\":\\\"47\\\",\\\"13\\\":\\\"50\\\",\\\"14\\\":\\\"53\\\",\\\"15\\\":\\\"56\\\",\\\"16\\\":\\\"60\\\",\\\"17\\\":\\\"63\\\",\\\"18\\\":\\\"66\\\",\\\"19\\\":\\\"69\\\",\\\"20\\\":\\\"74\\\",\\\"21\\\":\\\"76\\\",\\\"22\\\":\\\"77\\\",\\\"23\\\":\\\"79\\\",\\\"24\\\":\\\"80\\\",\\\"25\\\":\\\"82\\\",\\\"26\\\":\\\"83\\\",\\\"27\\\":\\\"86\\\"},\\\"start_ID\\\":\\\"1\\\",\\\"version\\\":\\\"1.1.0\\\"}'); \n     if (dt_tree_631576 != undefined){ \n         dt_tree_631576.donated = '0'; \n         dt_tree_631576.title = 'What do you wish to contact us about?'; \n         process_question(631576);\n     } \n});\n<\/script>\n<form id='decision_tree_area_631576' class='decision_tree_area'><\/form>\n\n        <!--\n            __            __       __                  __                         __                     __    __                         __         \n        .--|  .-----.----|__.-----|__.-----.-----.    |  |_.----.-----.-----.    |  |--.--.--.    .-----|__.--|  .-----.----.---.-.----. |  |_.--.--.\n        |  _  |  -__|  __|  |__ --|  |  _  |     |    |   _|   _|  -__|  -__|    |  _  |  |  |    |__ --|  |  _  |  -__|  __|  _  |   ___|   _|  |  |\n        |_____|_____|____|__|_____|__|_____|__|__|    |____|__| |_____|_____|    |_____|___  |    |_____|__|_____|_____|____|___._|__||__|____||___\/ \n                                                                                       |_____|                                                       \n                    ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||                         \n                    ||||This is decision tree! A plugin for WordPress.  Find out more at http:\/\/sidecar.tv\/decision_tree||||                         \n                    ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||                                -->\n\t\t\n<style>\n#text-1100232171 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n<\/div>\n\n<div class=\"row contact-page-faq\"  id=\"row-1451496249\">\n\n\t<div id=\"col-307500989\" class=\"col contact-page-faq__col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3 class=\"accordion_title\">Frequently Asked Questions<\/h3><div class=\"accordion\" rel=\"\">\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What is the Members Area?<\/span><\/a><div class=\"accordion-inner\">\n<p>Do you want to have early access to new products as well as our sales, promotions, and discounts? Members Area is here to make that happen. While having all the information that you need you can make changes to your order and have all the exclusive offers first before anyone else.<\/p>\n<p>Our dedicated design specialist team will be at your service constantly making sure that your interior stands out from the rest. Sign in now and become an honored member! Your home deserves the best treatment.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Does the Members Area offer self-service?<\/span><\/a><div class=\"accordion-inner\">\n<p>Yes! With our Members Area, you can complete all your needs quickly, without waiting or talking to anyone. It\u2019s also free of charge, simply log in with your details. Click <a href=\"\/en\/members-area\/\">here<\/a> to access the Members Area.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What can I do in the Members Area?<\/span><\/a><div class=\"accordion-inner\">\n<p>You can download invoices, update delivery or contact details, submit aftercare requests, reserve orders, fill out return forms, and request order cancellation. All in seconds, with no charge.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>My item is faulty, how can I raise a claim?<\/span><\/a><div class=\"accordion-inner\">\n<p>For any kind of potential faults that you might have on your furniture, you will need to provide us with a couple of things. The first one is the video that clearly shows the damage or the malfunctioning of a certain item (You can find the example on our claims page). We will also need the picture of the box in which your item came in while showing the label (unique SKU number). You can access it via <a href=\"\/en\/members-area\/\">Members Area<\/a>. Once you have met all the requirements the only thing left for our relevant department is to make a quality check and let you know about the solution!<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Why haven\u2019t I received my order confirmation?<\/span><\/a><div class=\"accordion-inner\">\n<p>If you haven\u2019t received your order confirmation please double-check your junk and spam folders just to be sure. In case you are still unable to find it please login to our byKALLEVIG <a href=\"\/en\/members-area\/\">Members Area<\/a>, to download an order confirmation.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Are your products handcrafted?<\/span><\/a><div class=\"accordion-inner\">\n<p>Yes, all of our products are handmade in our overseas factory. Made with special attention to detail our craftsmen wanted to make sure that the quality and durability of the products become one of our biggest trademarks.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How can I change my delivery address?<\/span><\/a><div class=\"accordion-inner\">\n<p>Remember when we were talking about the Members Area? That is exactly how you change your delivery address! All you have to do is to enter our contact page from where you need to choose My Members Area membership box. Once you have logged in with all the details just choose the delivery details section in the top middle and follow the steps!<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What sets you apart from your competition?<\/span><\/a><div class=\"accordion-inner\">\n<p>We try and not compare ourselves with other companies however we can say that we offer high quality products for an extremely affordable price and we strive to have the most stylish and varied options on the market. You can test these yourself by searching your favorite or browsing our product lines on the website.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Do you ship international?<\/span><\/a><div class=\"accordion-inner\">\n<p>At byKALLEVIG we do not ship outside United Kingdom.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Is there a local shop where I can check out the products in person?<\/span><\/a><div class=\"accordion-inner\">\n<p>Currently due to the global pandemic we are not comfortable with exposing our employees to constant contact thus have moved all possible operations of the business online. Our website is designed in such a way that you can get a very accurate idea of what the products will look like, as well you are able to return products you are less than satisfied with.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Which payment methods do you accept?<\/span><\/a><div class=\"accordion-inner\">\n<p>Currently we accept credit\/debit cards, Klarna and Afterpay, however as we\u2019re always working on expanding the business, our Members Area will soon have rewards and points which will be able to be accepted as payments, so we urge you to check it for more information. Bear in mind this is a system only for existing customers, so be sure to place your order today and not miss out.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Do you offer any loyalty codes?<\/span><\/a><div class=\"accordion-inner\">\n<div>\n<p>We currently do not have any active promotions but will in the future have special offers to our loyal customer base who have signed up to the Members Area membership. At this current time, you can get informed about upcoming sales and new product releases by subscribing to our magazine.<\/p>\n<\/div>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Will I be required to assemble my products or are they pre-assembled?<\/span><\/a><div class=\"accordion-inner\">\n<p>Some of our more complex dining, office and lounge chairs do require assembly to ensure safe transport for the pieces as well as the tilt and lift mechanisms however you will be provided with assembly instructions through the Members Area members area thus will be very easy to assemble.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Do you provide custom furniture making services?<\/span><\/a><div class=\"accordion-inner\">\n<p>Due to the pandemic, our variety of product versions had to be reduced unfortunately, however in the future we will be offering more customizable items as well as samples of all products available for purchase.<\/p>\n<\/div><\/div>\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":90,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Contact - byKALLEVIG<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bykallevig.com\/en\/contact\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact - byKALLEVIG\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bykallevig.com\/en\/contact\/\" \/>\n<meta property=\"og:site_name\" content=\"byKALLEVIG\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-17T13:02:24+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/bykallevig.com\/en\/contact\/\",\"url\":\"https:\/\/bykallevig.com\/en\/contact\/\",\"name\":\"Contact - byKALLEVIG\",\"isPartOf\":{\"@id\":\"https:\/\/bykallevig.com\/en\/#website\"},\"datePublished\":\"2013-08-11T19:22:53+00:00\",\"dateModified\":\"2026-03-17T13:02:24+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/bykallevig.com\/en\/contact\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/bykallevig.com\/en\/contact\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/bykallevig.com\/en\/contact\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/bykallevig.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Contact\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/bykallevig.com\/en\/#website\",\"url\":\"https:\/\/bykallevig.com\/en\/\",\"name\":\"byKALLEVIG\",\"description\":\"Modern &amp; 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